FAQs
About our brand
Who is The Feeding Zoo?
The Feeding Zoo is an Australian mum‑run brand dedicated to making mealtimes cute, sustainable, and more enjoyable for both parents and little ones. We focus on thoughtfully designed, durable feeding essentials that solve real day‑to‑day problems: no gimmicks, no fads, just high‑quality products that work.
Why the name “The Feeding Zoo”?
Because feeding little humans can feel like managing a zoo sometimes!! Noisy, chaotic, hilarious, messy and full of personality. Our mission is to bring a little more calm, confidence and joy back to those wild hours of the day.
PRODUCTS & QUALITY
What materials do you use? Are your products safe?
Yes! Your child’s safety comes first. All Feeding Zoo products are made from premium, food‑grade materials that are:
- BPA‑free
- Phthalate‑free
- Lead‑free
You’ll never find fillers, nasties, or low‑quality products anywhere near TFZ.
Are your stainless steel products real stainless steel?
Absolutely. We only use high-quality, food-grade 304 stainless steel known for its durability, corrosion resistance, and long lifespan. Literally perfect for everyday meals and tough enough for toddlers!
There are so many benefits for using and choosing stainless steel products. For example, unlike plastic alternatives, 304 stainless steel contains no BPA, phthalates, or harmful chemicals that could leach into food. It also won’t rust, stain, or react with acidic foods, ensuring a safe and long-lasting eating experience.
Stainless steel is also impact-resistant, making it perfect for daily use with kids- unlike glass or ceramic, our products won’t break when dropped. It is also naturally antimicrobial and won’t harbour bacteria and mould like some porous materials. Bonus points that our products are dishwasher safe!
Did you know, at the end of its life, stainless steel can also be fully recycled, making it an eco-conscious choice!
Are your stainless steel products dishwasher and microwave safe?
Dishwasher, yes! Microwave, NO!
You can throw our stainless steel in the dishwasher after every meal, it's never going to wear down. But they should never be put in the microwave - heat food to the desired temp first, then plate up for your little one.
Which bin do I put the compostable mats in?
Our compostable products break down naturally in approximately 6 months in composting environments.
Put these mats in your compost, FOGO or regular bins.
Why are your products priced the way they are?
We choose materials that last, not materials that end up in landfill. Our pricing reflects:
- Premium grade, safe materials
- Rigorous product testing
- Small‑batch production
We've designed your products to outlast anything else your babies will use - buy once, buy well!
ORDERS & SHIPPING
Where do you ship from?
We are proudly based in Australia, and all orders ship locally from Melbourne.
How long will my order take to arrive?
Standard shipping usually arrives within:
- 2–5 business days for metro
- 5–10 business days for rural & regional
Express options are available at checkout.
Do you ship internationally?
We can, currently on an individual basis. Please contact us at hello@thefeedingzoo.com for accurate postage quotes.
Can I track my order?
Absolutely. As soon as your order ships, you’ll receive a tracking link so you can follow it every step of the way.
Do you offer gift cards?
Yes! We offer digital gift cards. They make the perfect gift for parents, caregivers and the special little ones in your life.
RETURNS & EXCHANGES
Do you offer returns?
Yes - we have a 30‑day happiness guarantee. If something isn’t right, doesn’t fit your needs, or your child simply isn’t vibing with it, return it for a refund or exchange. Please see details of our returns policy here.
What if my item arrives damaged or faulty?
We’ll replace it immediately - no hassle, no stress. Just contact us with a photo and your order number.
CARE & USE
How do I look after my stainless steel products?
- Dishwashing is fine
- Avoid abrasive scrubbers
- Don’t microwave
- Dry after washing to maintain shine
- Stainless steel is incredibly durable! it’s built to last years with minimal care.
Are your products suitable for babies?
Yes, yes, yes!! Our range is designed specifically for little hands, developing eating skills, and parent-approved practicality. Ready to use as soon as you start your solids journey.
We test everything with real families to ensure ease, safety, and comfort.
WHOLESALE & STOCKISTS
Where are you currently stocked?
Check out our beautiful stockists here
Do you offer wholesale?
Yes! We partner with carefully selected retailers and boutiques. If you’d like to become a stockist, reach out via email at hello@thefeedingzoo.com
CONTACT & SUPPORT
How can I contact you?
We’re always happy to hear from you! You can reach us via email at hello@thefeedingzoo.com.
You can also follow our social content @thefeedingzoo
Do you work with influencers or offer collaborations?
Yes! We love partnering with like-minded individuals and brands. If you're interested, please reach out at hello@thefeedingzoo.com.
How can I stay updated on new products and promotions?
Ensure you subscribe to our email list for exclusive updates, product launches, and special offers! You’ll also receive our regular journal, which takes you on a photo journey through mealtime with different families who love TFZ.