Shipping & Returns
Where do you ship from?
Where do you ship to?
We currently primarily ship within Australia. If you’re outside of Australia, please reach out, and we’ll see if we can help! Any international shipping will incur additional shipping costs based on the destination.
How long will it take to receive my order?
We typically process orders within 3 business days.
- Standard Shipping: 2–5 business days
- Express Shipping: 1–3 business days
- Rural or remote areas may take a little longer
How much does shipping cost?
We have a flat rate of $10 Australia-wide for regular post, and $15 for express post. Postage is free for orders over $150.
Can I track my order?
Yes! Once your order ships, we’ll send you a confirmation email with a tracking link for your package.
Do you offer returns?
We have a 30 day return policy, which means you have 30 days after receiving your item to request a return. Please see details of our returns policy here.
Can I exchange my order?
If any of your Feeding Zoo products are faulty upon arrival, we will happily refund the purchase price, or exchange the product. This is at the discretion of The Feeding Zoo. Please see details of our returns policy here.
Delivery, collection and uncollected parcels
Once an order has been dispatched and delivery has been attempted by the carrier, responsibility for collection or re‑delivery rests with the customer.
If a delivery attempt is made and the carrier leaves a calling card or notification with instructions to collect the parcel or arrange re‑delivery, it is the customer’s responsibility to follow up within the carrier’s required timeframes.
We are not responsible for parcels that are delayed, returned to sender, or lost as a result of a customer failing to collect a parcel or arrange re‑delivery within the courier’s holding period.
Where a parcel is returned to us due to non‑collection:
- we may offer to re‑send the order, with additional shipping costs payable by the customer; or
- we may process a refund excluding original shipping costs and any return‑to‑sender or handling fees incurred.
Items that are lost, returned, or disposed of by the carrier due to non‑collection are not eligible for a full refund, as this is not considered a failure to supply under Australian Consumer Law.
This policy does not limit any rights you may have under Australian Consumer Law where goods are faulty, incorrectly supplied, or not as described.