Where do you ship from?

Where do you ship to?

We currently primarily ship within Australia. If you’re outside of Australia, please reach out, and we’ll see if we can help! Any international shipping will incur additional shipping costs based on the destination.

How long will it take to receive my order?

We typically process orders within 3 business days.

• Standard Shipping: 2–5 business days
• Express Shipping: 1–3 business days
• Rural or remote areas may take a little longer

How much does shipping cost?

We have a flat rate of $10 Australia-wide for regular post, and $15 for express post. Postage is free for orders over $150.

Can I track my order?

Yes! Once your order ships, we’ll send you a confirmation email with a tracking link for your package.

Do you offer returns?

We have a 30 day return policy, which means you have 30 days after receiving your item to request a return. Please see details of our returns policy here.

Can I exchange my order?

If any of your Feeding Zoo products are faulty upon arrival, we will happily refund the purchase price, or exchange the product. This is at the discretion of The Feeding Zoo. Please see details of our returns policy here.