Last updated: April 2025

INTRODUCTION

Welcome to The Feeding Zoo!

Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, make a purchase, or interact with us online.  

INFORMATION WE COLLECT

When you visit our website, or shop online with us, we collect information about you and your use of our website. Specifically, we collect the following types of information:

• Personal information: when you place an order, subscribe to our newsletter, or contact us, we may collect your name, email address, shipping and billing addresses, phone number, and payment details.
• Non-personal information: we may collect data such as browser type, IP address, and website usage statistics to improve our site experience.
• Cookies and tracking technologies: we use cookies and similar tracking tools to enhance your shopping experience and analyse website traffic. 

HOW WE COLLECT DATA

When you shop with The Feeding Zoo online, we may ask you to provide personal details, such as your name, shipping address, and contact information—to process your order. We may also collect personal information when you:

• sign up for our newsletter
• engage with us on social media
• participate in promotions, or
• reach out to us for support.

Providing this information is entirely optional, but choosing not to may limit certain features or services on our website.

When you browse our website or make a purchase, we automatically collect certain information about your visit, including browsing behaviour, device details, and site usage data. Some of this data is gathered through cookies and similar tracking technologies—small files placed on your device that help us enhance your experience, remember your preferences, and analyse website traffic.

To note:

• Cookies allow us to recognise returning visitors and tailor our site to their preferences.
• Most web browsers accept cookies by default, but you can modify your settings to block or alert you before accepting them.
• Disabling cookies may limit some features of our website.

We may also collect IP addresses to analyse trends, manage our website, track visitor movement, and improve security measures, including fraud prevention.

Our website may use services like Google Analytics to understand traffic patterns and user interactions. Google Analytics collects data about website visits but does not personally identify users or associate IP addresses with other Google data. By using our website, you agree to Google’s processing of your data as outlined in their Privacy Policy.

Google may also share cookies with its partners and other third parties for analytical and advertising purposes. For more details on how Google handles this information, please review Google’s Privacy Policy.

HOW WE USE DATA

Where we collect your information, we only use it for the following purposes:

• To process orders made by you, ensuring your purchases reach you smoothly.
• To improve our website and customer experience, personalising your shopping journey.
• To send you updates and marketing messages, if you’ve consented to this.
• To comply with legal obligations, ensuring compliance with laws and regulations.

Primarily, we use your information to fulfil orders and communicate with you. However, we may also use your information for other purposes, including marketing, support with any queries or issues, to improve our website and your experience, and to protect you. 

HOW WE SHARE DATA

We do not sell your personal information. However, we may need to share your data with trusted third parties, including:

• Payment processors (like PayPal) to securely process transactions.
• Shipping partners (like Australia Post) to ensure smooth delivery of your orders.
• Marketing and analytics tools (like Klaviyo) to improve our website and marketing efforts that you have consented to.
• Legal authorities, if required by law or to protect our rights.

We never share your personal information with third parties for the purposes of remarketing or retargeting.

YOUR RIGHTS AND CHOICES

Your personal information is yours, and you have the right to:

• Request access to your personal data or update your information.
• Unsubscribe from marketing emails at any time.
• Manage cookies through your browser settings.

DATA SECURITY

We take reasonable measures to protect your personal information from unauthorised access, theft, and misuse. However, no online data transmission is 100% secure, so we encourage you to use strong passwords and remain cautious online.

THIRD PARTY LINKS

Our website may contain links to third-party sites. We are not responsible for their privacy practices, so please review their policies separately.

CONTACT US

You can contact us at any time by emailing hello@thefeedingzoo.com.

More information about Privacy law and the Australian Privacy Principles is available from the Federal Privacy Commissioner’s website www.privacy.gov.au.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The latest version will always be available on our website.