Refund policy

DAMAGES AND ISSUES

Please check your order when you receive it and contact us immediately if the item is defective, faulty or if you have received the wrong item, so that we can resolve the issue as quickly as possible. However, please note that we are not responsible for damage caused by shipping carriers. Damaged or lost orders should be resolved with Australia Post or the courier company directly.

RETURNS

We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.

If any of your Feeding Zoo products are faulty upon arrival, we will happily refund the purchase price, or exchange the product. This is at the discretion of The Feeding Zoo.

To start a return, please contact us at hello@thefeedingzoo.com.  If your return is accepted, we’ll send you instructions on how and where to send your package. Please note, return shipping costs are payable by you and the original shipping cost of your purchase is non-refundable.

Items sent back to us without first requesting a return will not be accepted.

To be eligible for a return, please ensure:

• Your item is in the original packaging.
• Your item is unused and in the same condition as received.
• Proof of purchase must be provided.

Kindly note that we do not provide refunds for change of mind purchases.

REFUNDS

We will notify you once we’ve received your return, and you’ll be automatically refunded via your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

DELIVERY, COLLECTIONS AND UNCOLLECTED PARCELS

Once an order has been dispatched and delivery has been attempted by the carrier, responsibility for collection or re‑delivery rests with the customer. If a delivery attempt is made and the carrier leaves a calling card or notification with instructions to collect the parcel or arrange re‑delivery, it is the customer’s responsibility to follow up within the carrier’s required timeframes. We are not responsible for parcels that are delayed, returned to sender, or lost as a result of a customer failing to collect a parcel or arrange re‑delivery within the courier’s holding period. Where a parcel is returned to us due to non‑collection:

• we may offer to re‑send the order, with additional shipping costs payable by the customer; or
• we may process a refund excluding original shipping costs and any return‑to‑sender or handling fees incurred.

Items that are lost, returned, or disposed of by the carrier due to non‑collection are not eligible for a full refund, as this is not considered a failure to supply under Australian Consumer Law. This policy does not limit any rights you may have under Australian Consumer Law where goods are faulty, incorrectly supplied, or not as described.

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